PRIVACY POLICY:

Besides my email list I do not share any information. If you provide your social media handles and have purchased a product at times I will post a photo and tag you. If you do not wish for this to be so, please let me know when you order. On custom invoices if a phone number is provided I will share a link that allows you to pay via text.

SHOP HOURS + LOCAL PICKUP:

Since this is a part type job for me I do not really have set hours. My main job I work M-F 7AM to 5PM and then typically any work done is at home which I try my best to balance being a husband, father, and musician. I do offer local pick up if you are in the Laurel, MD area, you are welcome to choose that during check out and arrange a pick up time (would prefer weekends if possible)

SHIPPING POLICY | LEAD TIMES:

Unless other wise noted on the listing my lead times will vary depending on product and home life balance. Lead times will be listed on the main page. Everything I do for the most part is print on demand to save space and waste. I do stock some inventory in the case I get tied up with something else and need to get a product out. (Example: even if it says 2-3 week lead time, there are some smaller items I can get out in a day or 2).

PACKAGING:

I use a combination of boxes from USPS, Uline and ALOT of reused boxes from Amazon to try and recycle the most I can. I also recycle a lot of bubble wrap, paper and so on.

SHIPPING DELAYS:

I used to bring everything to myself to the post office to ship. This became super annoying since I had to do it after work or during lunch. I currently use the package pick up service from USPS. For years I have struggled with this, but for the most part they have gotten way better. So if you get a email saying a label was created and notice it hasn’t moved in 2 days. MOST LIKELY my carrier was not notified from the post office. When this happens I will either try again or drop off myself.

INTERNATIONAL SHIPPING:

Typically for everyday orders it is USA based only. If you are out of country I can ship to you though! Since we are print on demand I can’t really give you exact shipping prices. I always say budget between 20-30 dollars, and that once the item goes to customs you probably cannot track it until it gets out of customs. International orders require me for now to make a custom invoice through quickbooks.

CUSTOM WORK:

I LOVE doing custom work. Please email me or contact me with what you are looking for. I do charge for a design fee depending on the complexity and size of project. For VCI Clasps I typically wave this fee if you are able to send the device for a week or two and you will get a discount on the finnished product

RETURN POLICY:

I typically do not accept returns since everything is made to order. With that being said please contact me first and we can discuss.

CONTACT:

I prefer to be contacted through email if possible. I tend to be pretty quick with replying. IF by some chance you don’t hear back from me for a few days please reach out again